The system handles both finished goods exchange and component swap in support of in-warranty (or extended warranty) product support programs. The software features "work queues" to monitor the activities of the Exchange Desk and Fulfillment Center(s). Each workorder is tracked as it flows through the stages of fulfillment (in-pick, pack, shipped) and product return (open, past due 15 days, past due 30 days, received /closed). Barcode technology is used to eliminate human error and speed the exchange process in the Fulfillment Center.

Specialized reports allow data analysis by model, by account, by product line, by fulfillment center, by repeat exchanges, by field rejects and inventory levels and turn around performance.