The system includes "inspection procedures" that limit the time technicians use to search for model-specific instructions and ensure compliance to established policies. Quality information is captured, i.e., problem, solution, and parts used. Reports and inquiries are available to show daily production, technician productivity, repair status, inventory status, and provide trend analysis on returns and defective reasons. Information is also used to determine parts purchase and unit disposal based on the cost of fixing the unit vs. resale value. Units inspected but found not to have a problem are noted. Units on hold for lack of part or accessory inventory are tracked until missing components become available.

Barcode technology is used to track each unit through the workflow process, eliminate human error, and speed refurbishment. An interface with the host (mainframe) was developed to eliminate duplication of data entry on the LAN and host inventory control systems. Receipts against RAs are also reported to the host via a daily upload file.