The Product Return & Refurbishment System is used to control
the product re-manufacturing process of receiving, RA posting, inspection,
repair, quality control, packaging, and transfer to re-salable inventory.
The system is highly integrated with the Part Inventory, Customer,
and Model tables.
The system includes "inspection procedures"
that limit the time technicians use to search for model-specific
instructions and ensure compliance to established policies. Quality
information is captured, i.e., problem, solution, and parts used.
Reports and inquiries are available to show daily production, technician
productivity, repair status, inventory status, and provide trend
analysis on returns and defective reasons. Information is also used
to determine parts purchase and unit disposal based on the cost
of fixing the unit vs. resale value. Units inspected but found not
to have a problem are noted. Units on hold for lack of part or accessory
inventory are tracked until missing components become available.
Barcode technology is used to track each unit through
the workflow process, eliminate human error, and speed refurbishment.
An interface with the host (mainframe) was developed to eliminate
duplication of data entry on the LAN and host inventory control
systems. Receipts against RAs are also reported to the host via
a daily upload file.