The workflow module utilizes bar-code technology to streamline data entry, reduce repair cycle-time, and track the unit throughout the process. At "receiving", a workorder is generated and a bar-coded sticker is placed on the unit. As the unit flows through each processing stage, the bar-code is scanned - the record is retrieving for view / updating. EIA Codes (Symptom and Repair Action) are integrated within the system to minimize technician look-up time and to standardize coding of quality information. The system is also integrated with the Part Inventory, Customer, Model, and other tables to validate information and speed the process. At "shipping", the shipping vendor's tracking number is recorded for delivery tracking purposes.

The billing module produces a detailed invoice for the customer and generates a file for importing into the 3rd party accounting system.

The report module includes queries / reports for quality information, technician activity, unit repair monitoring, and parts usage.