The Tech Menu options support the rapid repair of consumer, home office, and business products. Repair technicians can easily query extensive model specific repair trouble-shooting databases and technical libraries to aquire validated repair solutions. Users can also download firmware files and monitor warranty claims processing.

To keep the information current and accurate, a series of applications was developed to collect data from Field Operations, Factory Service, Product Refurbishment, the Customer Support Center and other sources. The data is then reviewed by service engineers and validated before being added to the database.

The Parts Menu options are fully integrated with the Inventory & Warehouse Management System. Over 70% of "regular" and "emergency" part orders are submitted via the system. Orders are processed in real-time - within minutes, inventory is allocated and the order is dispatched to the warehouse for fulfillment. This expedited flow results in same day picking, packing and shipping of orders.

The system also allows users to track order processing from entry through delivery, check part availability and pricing, and analyze order history files.